Why delivery platform reconciliation matters
Delivery platforms pay net of commission, fees and adjustments. If you book the bank receipt as “sales”, food GP, VAT and channel performance all lie. Delivery platform reconciliation means matching tickets, portal statements and bank payouts so each piece sits in the right place.
A workable weekly process
- Export or download the platform statement for the period
- Match order totals to your EPOS or order log
- Split commission, fees and tips according to your coding policy
- Match the net payout to the bank
- Investigate missing orders, cancelled tickets and chargebacks the same week
Do not wait for month-end. Delivery volume moves fast; gaps compound.
What good reporting shows
Sales by platform. Commission as a cost of that channel. Contribution after fees. Then food cost on those tickets if you can allocate it. Owners can then decide whether a platform is worth promoting — not only whether the kitchen was busy.
VAT and cash
Mis-coded delivery sales distort restaurant VAT and cash forecasts. The bank balance is real; the portal total is not the same as cash in. Delivery platform reconciliation keeps both views honest.
Aurex builds this into hospitality bookkeeping. Read hospitality accounting or book a free finance review.
Multi-platform operators
If you use more than one platform, reconcile each separately before combining reports. Mixing portals in one spreadsheet is how missing payouts hide. Delivery platform reconciliation is boring by design — that is a feature.
Owner questions to ask each week
Did every payout land? Do fees match the portal? Are cancelled orders removing sales correctly? Delivery platform reconciliation answers those before the monthly pack, so GP and VAT debates start from facts.
If a platform statement and the bank disagree, stop and fix that week. Carrying the difference forward is how small gaps become unexplained balance-sheet noise.